Terms and conditions
Last updated: 22 September 2026
These terms govern your use of vividdelights.co.uk and any orders you place. By using the site you agree to them.
Who we are
Vivid Delights is a trading brand of Vivid Intelligence Ltd, a company registered in England and Wales, company number 13434339. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact us at hello@vividdelights.co.uk.
Ordering
All orders are subject to acceptance and stock availability. Prices are in GBP inclusive of VAT. We reserve the right to refuse any order.
Payment
Payment is taken at the point of order via Stripe. Corporate invoicing is available on accounts over £500.00 by prior agreement.
Delivery
We post within the UK only. Dispatch times are described on the delivery and returns page. Delivery dates are estimates. Getting your order to you is our responsibility until it reaches you or someone you have named to receive it.
Returns and replacements
Our returns and refunds policy sets out what happens if an order arrives damaged, wrong or late, when an order can be cancelled, and how to cancel. Nothing in these terms affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Gift cards
Gift cards are valid for two years from the date of issue. They can be used towards any purchase on vividdelights.co.uk but are not exchangeable for cash.
Liability
We make every effort to list allergens accurately. If you or the recipient has a severe allergy, please contact us before ordering. We do not exclude or limit liability where the law does not allow it, including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer. Otherwise, our liability for a claim connected with an order is limited to the price you paid for it.
Governing law
These terms are governed by the law of England and Wales. Wherever you live in the United Kingdom, you can bring a claim about them in the courts of the part of the United Kingdom where you live.
